Terms & Conditions
ONION CREDIT PRIVATE LIMITED, whose registered office is situated at Suite 1/1, Trillion
Co-working, Madhuranagar, Hyderabad - 500032, India (hereinafter shall be referred to as "CashMama" or "Company"
or "us" or "we" are the owner of the mobile application by the name CashMama ("App") and website at
www.CashMaMa.in ("Website") (App and Website are hereinafter together referred to as the "Platform").
As a user ("User" or "You") of the Platform, You understand that Platform provides access between multiple Users
in the form of consumers, financial institutions, data partners and other partners lenders, borrowers, service
providers etc. with a view to facilitate lending and borrowing activities, including providing other financial
products i.e. insurance products, credit cards etc. between the Users.
It is hereby clarified that the term "Users" shall mean any person using the Platform i.e. consumers, financial
institutions, regulated entities, data partners and other partners. Your use of this Platform implies that You
have read, understood and agreed to abide by following, disclaimer, terms & conditions ("Terms &
for the purchase of the Products from the Platform (“Product”). If You disagree with any part of these Terms &
Conditions, please do not use the Platform.
Please read these Terms & Conditions carefully before accessing or using our Platform. By accessing or using any
part of the Platform, You agree to be bound by these Terms & Conditions. If You do not agree to all the terms
and conditions of this agreement, then You may not access the Platform or use any services provided by Us.
The App provides access to an online platform bringing together consumers, financial institutions, data partners
and other partners willing to abide by the Terms & Conditions herein. CashMama is merely a facilitator providing
the Platform for any person in need of financial products. CashMama provides various kind of personal loan
products as specifically detailed under Clause 2 to its Users.
CashMama is merely facilitates a transaction between two such persons (i.e. Users). CashMama is not an
organization registered with the Reserve Bank of India and does not hold any license to engage in any activities
relating to lending or borrowing. CashMama is not a Financial Institution under the Companies Act, 2013 or the
Banking Regulation Act, 1949 or any other laws for the time being in force in India. CashMama is also not a
deposit taking company or a chit fund or a company offering any investment schemes as per the rules and
regulations for the time being in force in India.
CashMama is a service provider facilitating the access between financial institutes and non-banking finance
companies willing to lend and person in need of borrowing. The final decision as regards lending and borrowing
is also subject to the choice of the respective Users in their respective capacities as lenders / borrowers /
users of other financial products as set out in the Platform. CashMama, through its Platform displays various
products provided by its partners or third parties. In addition to the foregoing, CashMama also provides certain
other services with respect to data analytics subject to these Terms & Conditions.
In the event You wish to avail any of the Products displayed on the Platform, You will be required to provide
certain information and our representatives may contact You through phone or email to understand Your
CashMama provides various services, including but not limited to (“Services”):
Facilitating purchase and sale of Product between the Users on its Platform;
Assisting its customers to obtain a Product from various banks who are partnered with CashMama;
Assisting its Users to obtain their credit report through authorized agents partnered
with CashMama. CashMama will monitor and update the credit report obtained by the customer through the use of
the Platform as and when CashMama receives such report from the authorized agents;
Provision of support to the Users in verifying the financial capabilities of Users;
CashMama will also provide You with spend analysis which analyses Your income and expenses which is obtained
by CashMama by way of bank SMS scraping and through its integration with service provider.
Provision of a social score based on User’s Facebook, Twitter, Linkedin or any other social media accounts that
are linked with User’s account on the Platform.
In the event You have registered Your phone number on the ‘Do Not Disturb’ registers with Your network
provider, You shall ensure to take all steps to enable the Company’s representative’s to contact You via phone
to provide details about different financial products and You shall ensure that such calls received by You are
pursuant to You providing Us with information and You shall not register a compliant with the relevant
authorities for the same.
For the provision of the above mentioned Services, CashMama will be using and sharing the information of the User
with multiple financial institutions and other parties, as may be required for the purpose mentioned above
and CashMama shall also run multiple credit checks to be able to get the best available offers to suit the needs
of the Users. The collection, storing, use and transfer of information shared by the User shall be governed in
The User of this Platform unequivocally declares and agrees that the User is a natural / legal person who has
attained the age of at least 18 years and is legally allowed to enter into a contract in India. The User is
allowed to utilize the Services in accordance with the terms and conditions detailed hereinafter. By registering
on the Platform, the User hereby undertakes to agree and abide by the Terms & Conditions detailed herein. If the
User violates any of these Terms & Conditions, or otherwise violates an agreement entered into through the
medium of the Platform, CashMama may terminate the User’s membership, delete his/her profile and any content or
information posted online by the User on the Platform and / or prohibit the User from using or accessing the
Platform at any time in its sole discretion, with or without notice, including without limitation
if CashMama believes that User is under the age of 18 years.
3. ACCEPTANCE OF TERMS AND CONDITIONS
As a User of this Platform, You have agreed to the Terms & Conditions provided hereunder or anywhere else on this
Platform including but not limited to disclaimers on this Platform. You are advised to read and understand the
said Terms & Conditions and in case You do not wish to agree to these Terms & Conditions, please refrain from
using the Platform.
CashMama reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms &
Conditions, at any time without any prior written notice to the User. It is the User’s responsibility to review
these Terms & Conditions periodically for any updates/ changes. User’s continued use of the App or Website
following the modification of these Terms and Conditions will imply the acceptance by the User of the
4. YOUR ACCOUNT
If You wish to use the Platform, You are required to maintain an account and will be required to furnish certain
information and details, including Your name, email id, contact number and any other information deemed
confidentiality and security of Your account, password, activities that occur in or through Your account and for
restricting access to Your computer to prevent unauthorized access to Your account. You agree to accept
responsibility for all activities that occur under Your account or password. You should take all necessary steps
to ensure that the password is kept confidential and secure and should inform us immediately if You have any
reason to believe that Your password has become known to anyone else, or if the password is being, or is likely
to be, used in an unauthorized manner. Please ensure that the details You provide Us with are true, correct,
accurate and complete. Upon CashMama gaining knowledge of having any reasonable suspicion that the information
provided by You is wrong, inaccurate or incorrect, CashMama shall immediately terminate Your account without any
notice to You in this regard. In the event of any changes to the information shared by You at the time of
registering Yourself on the Platform, You shall be responsible for forthwith notifying the said changes to
You can access and update most of the information You provided us on the ‘dashboard’ area of Your account after
You log-in or by writing to Us at info@CashMaMa.in. The right to use this Platform is personal to the User and
is not transferable to any other person or entity.
You shall at all times abide by the Terms and Conditions stated herein and any breach of these conditions may
also lead to CashMama terminating Your account and appropriate civil and criminal remedies will be sought
against You as provided under the laws of India.
CashMama collects certain information from You in order to provide the Services. CashMama’s use of Your personal
6. LICENSE AND ACCESS
CashMama grants You a limited license to access and use the Platform for availing the Services, but not to
download any material from it (other than page caching) or modify it, or any portion of it, except with express
written consent of CashMama and / or its affiliates, as may be applicable. Any unauthorized access to the
Platform or any networks, servers or computer systems connected to Platform and any attempt to modify, adapt,
translate or reverse engineer any part of the Platform or re-format or frame any portion of the pages of the
Platform, save to the extent expressly permitted by these Terms & Conditions, is not permitted. This license is
non-transferable and does not permit any resale or commercial use of this Platform or its contents; any
downloading or copying of account information for the benefit of anyone other than Your use; or any use of data
mining, robots, or similar data gathering and extraction tools. The Platform or any portion of the Platform
(including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be
reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial
purpose without express written consent of CashMama and / or its affiliates, as may be applicable. Any
unauthorized use of the Platform shall terminate the permission or revoke the license granted by CashMama.
You are permitted to use content delivered to You through the Service only on the Service. You may not copy,
reproduce, distribute, or create derivative works from this content. Further, You agree not to reverse engineer
or reverse compile any of the Service technology, including but not limited to, any Java applets associated with
7. MONITORING OF THE PLATFORM AND YOUR ACCOUNT
CashMama has the right and liberty to monitor the content of the Platform at all times which shall include
information provided in Your account. The monitoring of the Platform / Platform is important to determine the
veracity of the information provided by You and that every User remains in consonance with the Terms &
Conditions provided herein. Subject to the Terms & Conditions mentioned herein, CashMama shall also have the
liberty to remove any objectionable content which is in contravention of the Terms & Conditions herein or share
such information with any governmental authority as per procedures laid down by the law for the time being in
force in India.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or
indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded
the preset limit mutually agreed by us with our acquiring bank from time to time.
8. SERVICE SUSPENSION
CashMama may wish to stop providing the Services, and may terminate use of it at any time without giving notice
of termination to You. Unless CashMama informs the User otherwise, upon any termination, (a) the rights and
licenses granted to You in these terms will end; and (b) User must stop using the Platform
forthwith. CashMama reserves the right to suspend or cease providing any Service and shall have no liability or
responsibility to the User in any manner whatsoever if it chooses to do so.
9. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms & Conditions, You are prohibited from using the
Platform: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender,
sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or
misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may
be used in any way that will affect the functionality or operation of the Service or of any related website,
other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish,
pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or
circumvent the security features of the Service or any related website, other websites, or the Internet. We
reserve the right to terminate Your use of the Service or any related website for violating any of the
10. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
Notwithstanding anything to the contrary contained herein, neither CashMama nor its affiliated companies,
subsidiaries, officers, directors, employees or any related party shall have any liability to You or to any
third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits
arising under or relating to these Terms & Conditions. To the maximum extent permitted by law, You waive,
release, discharge and hold harmless CashMama, its affiliated and subsidiary companies, and each of their
directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and
causes of action arising out of Your use of the Platform.
As a User, You also acknowledge that CashMama has maintained and carried out all possible checks and balances to
assure the credibility of the Users as listed on the Platform. The information provided on the Platform is based
on the information that is provided to CashMama. In case the User does not disclose any information to CashMama,
and the same is not found out at the first instance by CashMama despite all measures adopted to certify the
ratings or credibility of a User, CashMama shall not be responsible for any claims or liabilities. CashMama in
any event is not responsible for any default in return of money that is borrowed from the lender and the lender
shall have the exclusive right to initiate proceedings against the defaulter borrower. CashMama shall to the
best of its abilities aid the concerned User in terms of provision of information to initiate any legal
proceedings. However, CashMama shall not be responsible for any default on behalf of the User. CashMama is an
information platform and the User is entitled to conduct its own diligence before taking any steps to initiate
the processes outlined in the Website.
CashMama does not make any representations or warranties on behalf of the financial service providers, banks or
NBFCs partnered with CashMama with respect to the financial products / loans provided by such
partners. CashMama shall be responsible only to the extent of providing the Services and all liabilities and
obligations of the customers / User with respect to the financial products provided by the partners shall be
governed by the separate agreement executed between such financial partners and the customers and CashMama shall
have no liability in this regard whatsoever.
CashMama makes no representations or warranties about the accuracy, reliability, completeness, current-ness
and/or timeliness of any content, information, software, text, graphics, links or communications provided on or
through the use of the Platform or that the operation of the Platform will be error free and/or uninterrupted.
Consequently, CashMama assumes no liability whatsoever for any monetary or other damage suffered by You on
account of the delay, failure, interruption, or corruption of any data or other information transmitted in
connection with use of the Platform; and/or any interruption or errors in the operation of the Platform. This
limitation of liability clause shall prevail over any conflicting or inconsistent provision contained in any of
the documents / content comprising this Terms & Conditions. It is up to You to take precautions to ensure that
whatever You select for Your use is free of such items as viruses, worms, malware, Trojan horses and other items
of a destructive nature.
your use of the service and all information, products and other content (including that of third parties)
included in or accessible from the service is at your sole risk. the service is provided on an "as is" and "as
available" basis. company expressly disclaim all warranties of any kind as to the service and all information,
products and other content (including that of third parties) included in or accessible from the service, whether
express or implied, including, but not limited to the implied warranties of merchantability, fitness for a
particular purpose and noninfringement. company make no warranty that: (i) the service will meet your
requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may
be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products,
services, information, or other material purchased or obtained by you through the service will meet your
expectations, or (v) any errors in the technology will be corrected and you are solely responsible for any
damage to your computer system or loss of data that results from the download of any such material. no advice or
information, whether oral or written, obtained by you from company or service provider through or from the
service will create any warranty not expressly stated in these terms.
you further agree that neither company or third party service provider nor any of their affiliates, account
providers or any of their affiliates will be liable for any harms, which lawyers and courts often call direct,
indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for
loss of profits, goodwill, use, data or other intangible losses, even if company or service provider has been
advised of the possibility of such damages, resulting from: (i) the use or the inability to use the service /
platform; (ii) the cost of getting substitute goods and services, (iii) any products, data, information or
services purchased or obtained or messages received or transactions entered into, through or from the service;
(iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of anyone on
the service; even if the provider has been advised previously of the possibility of such damages; or (vii) any
other matter relating to the service. the maximum liability of cashmama shall be limited to the amount actually
paid by you to the company for the service.
You agree to indemnify, save, and hold CashMama, its affiliates, contractors, employees, officers, directors,
agents and its third party associates, licensors, and partners harmless from any and all claims, demands,
losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses,
arising out of or related to Your use or misuse of the Services or of the Website or App or Platform, any
violation by You of these Terms & Conditions, or any breach of the representations, warranties, and covenants
made by You herein or Your infringement of any intellectual property or other right of any person or entity, or
as a result of any threatening, libelous, obscene, harassing or offensive material posted/ transmitted by You on
the Platform. CashMama reserves the right, at Your expense, to assume the exclusive defense and control of any
matter for which You are required to indemnify CashMama, including rights to settle, and You agree to cooperate
with CashMamas’ defense and settlement of these claims. CashMama will use reasonable efforts to notify You of
any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon
becoming aware of it. This paragraph shall survive termination of this Terms & Conditions.
12. ADVERTISERS/ THIRD PARTY LINKS ON THE PLATFORM
CashMama accepts no responsibility for advertisements contained within the Platform. CashMama has no control over
and accepts no responsibility for the content of any website or mobile application to which a link from the
Platform exists. Such linked websites and mobile applications are provided “as is” for User’s convenience only
with no warranty, express or implied, for the information provided within them. CashMama does not provide any
endorsement or recommendation of any third party website or mobile application to which the Platform provides a
link. Further, the Users consent and agree that the content provided in the Website and the App shall be synced
and shall be available in both mediums.
13. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at CashMama’s request, You send certain specific submissions (for example contest entries) or without a
request from Us, You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by
email, by postal mail, or otherwise (collectively, 'comments'), You agree that We may, at any time, without
restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that You
forward to Us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay
compensation for any comments; or (3) to respond to any comments.
You agree that Your comments will not violate any right of any third-party, including copyright, trademark,
privacy, personality or other personal or proprietary right. You further agree that Your comments will not
contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other
malware that could in any way affect the operation of the Service or any related website. You may not use a
false e-mail address, pretend to be someone other than Yourself, or otherwise mislead Us or third-parties as to
the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no
responsibility and assume no liability for any comments posted by You or any third-party.
You are licensing to the Company and its service providers, any information, data, passwords, materials or other
content (collectively, “Content”) You provide through or to the Service. Company and service provider of Company
may use, modify, display, distribute and create new material using such Content to provide the Service to You.
Company and Service Provider may also use, sell, license, reproduce, distribute and disclose aggregate,
non-personally identifiable information that is derived through Your use of the Service. By submitting
Content, You automatically agree, or promise that the owner of such Content has expressly agreed that, without
any particular time limit, and without the payment of any fees, Company and its third party service provider may
use the Content for the purposes set out above. As between Company and third party service provider, Company
owns Your confidential account information.
You acknowledge that CashMama is a platform bringing Users together and that the CashMama is not engaged in
either grant of loan or borrowing any money or assistance for any financial products from any member using
the CashMama Platform. You acknowledge that the use of the financial products is entirely based on the
negotiations between the Users and third party and neither CashMama nor its affiliates, contractors, employees,
officers, directors, agents and their third party associates, licensors and partners have any interest with
regard to any financial products assistance procured by or to a registered User. You acknowledge
that CashMama will not be responsible for any claim or damage in case of use of the financial
products. CashMama in no manner warrants or guarantees the performance of a third party service provider that is
providing services through the App. You acknowledge that CashMama in no manner guarantees that the Users have
provided all the information on this App which is true and correct including his address, phone numbers etc. You
acknowledge that it is Your responsibility to verify the information about the person on the Platform
and CashMama is in no manner liable if the information provided on this App is untrue or incorrect. You
acknowledge that CashMama is in no manner responsible for any claim of money or damages in the event one person
fails to either grant loan or a person fails to repay the loan or misrepresents his financial status or commits
a fraud or cheating or any other such illegal act.
15. APPLICABLE LAWS
Your use of this Platform and any Term & Conditions stated in this agreement is subject to laws of India. In case
of any disputes arising out of the use of the Website, Courts of Bangalore will have exclusive jurisdiction.
Refund and Cancellation PolicyOur focus is complete customer satisfaction. In the event, if you are displeased
with the services provided, we will refund back the money, provided the reasons are genuine and proved after
investigation. Please read the fine prints of each deal before buying it, it provides all the details about the
services or the product you purchase.In case of dissatisfaction from our services, clients have the liberty to
cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as
follows:Cancellation PolicyFor Cancellations please contact us from the contact us page.Requests received
later than 2 business days prior to the end of the current service period will be treated as cancellation of
services for the next service period.Refund PolicyWe will try our best to create the suitable design
concepts for our clients.In case any client is not completely satisfied with our products we can provide a
refund.If paid by credit card, refunds will be issued to the original credit card provided at the time of
purchase and in case of payment gateway name payments refund will be made to the same account.
Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered
by CashMama. They can give their complaint/ feedback in writing or by way of an email to the following:
Grievance Officer: Mr. Sharat Konatham